Question 1

How do I identify my hub?

Accepted Answer

We currently offer service for our last 3 generations of hubs, V4, V5 & V6

V4 and V5 hubs came in three different splines: Shimano 8,9,10; Shimano 10, and Campagnolo. Shimano 10 is often confused with Campagnolo, please view the image below. Note the different shape splines. Shimano 10 was limited and is no longer in production.

Question 2

Axle Conversion

Accepted Answer

We offer axle conversions for most Ritchey Design Wheels. Please consult your local Authorized Ritchey Dealer for the proper axle conversion kit if you do not see an ordering option on our webpage.

Question 3

How do I service my hub?

Accepted Answer

First, you will need to identify your hub. Please click here.

For Ritchey WCS & PRO Front Hub Service Instructions please click here.

For Ritchey WCS LTD (DT Swiss style) Rear Hub Service Instructions please click here.

For WCS V3 (AC) Rear Hub instructions please click here.

For V4/5 hubs and all 2-piece hubs, please reference the wheel service video here.

142x12 Hub Conversion directions please click here.

Question 4

Is there a rider weight limit to my Ritchey product?

Accepted Answer

All of Ritchey products are designed to withstand a rider weight limit of 110kg (242lbs).

Question 5

How do I get a frame repainted?

Accepted Answer

In the U.S., Ritchey recommends contacting our painter, Rick at D&D. Rick handles our custom paint customers and paint restorations. You can give him a call at: (510) 278-2976.

Question 6

How can I stop my seatpost from slipping?

Accepted Answer

Make sure your seatpost is not undersized, otherwise the clamp will be unable to properly secure it.

Clean and grease the threads of binder bolt. This will allow all tightening force will be applied to the post.

Add Ritchey Liquid Torque to the seatpost to increase friction between the seatpost and the inside of the seat tube.

Tighten binder bolt to recommended torque specification.

Question 7

What is the torque spec for clamping a post in my Ritchey Carbon Frame?

Accepted Answer

We recommend using carbon or assembly paste for all seatposts regardless of material. Seatpost is to be torqued to 8nm.

Question 8

Will SPD cleats work with Ritchey MTB pedals?

Accepted Answer

Yes, SPD cleats will work with our Paradigm, XC and Trail pedals, however for optimal performance, we recommend using Ritchey cleats PRO V4 CLEAT.

WCS Micro Road pedals will only work with our PRO V4 MICRO CLEATS.

Our Echelon cleats will work with stepped down Look KEO cleats or our ECHELON 0D CLEATS or ECHELON 7D CLEATS.

Our Peloton pedal is compatible with Look Delta cleats.

Question 9

How do I pack my Ritchey Break Away Bicycle?

Accepted Answer

For Break-Away Travel Bag packing instructions, please click here or view the video here.

Question 10

How do I have my Ritchey torque wrench recalibrated?

Accepted Answer

Torque wrenches require periodic recalibration. Please contact the US distributor directly at 1.800.422.2104 to send yours back for recalibration.

TorqKeys do not require recalibration.

Question 11

Do I need to use frame saver on my Ritchey frame?

Accepted Answer

Since 2017, all of our frames are ED treated, which means they undergo a weather-proofing treatment prior to paint. However, we believe it is still good practice to use frame saver on the inside of your frame regardless. Especially if your frame is from pre-2017.

Ti and carbon frames do not require frame treatment.

Question 12

How do I install my C260?

Accepted Answer

C260 Stem Installation Instructions

Question 13

I need a replacement headset for my Scott, how do I order one?

Accepted Answer

Currently, we offer replacement bearings for SCOTT Foil/Addict/Plasma/Solace models.

Question 14

Tire Direction

Accepted Answer

Ritchey VFA (Vector Force Analysis) tread design is directional. For the proper tire performance, it should be indicated on the tire with an arrow imprinted on the sidewall that shows the rotation direction.

FAQ

Ritchey FAQ